Before traveling

• Ensure your cards are valid to cover your travel period.

• Check if you have sufficient credit limit available on your credit card, and also check your account balance.

• Make sure the back of your cards are signed in the designated signature panel.

• Always make your travel booking through renowned or well-known websites.

• Check that your SMS service is activated to receive alerts for transactions on your account and cards.

• Download KFH mobile app to track your card usage and spending while travelling.

• Ensure your online banking access is working.

• Never share your one time password or 3D secure password with anyone.

• KFH will never ask you to provide your personal information through email or calls, and never click on a web link you receive from unknown senders.

While traveling

• Ensure you keep all cards in a safe place. And keep it away from direct sunlight to prevent damage.

• Do not give your cards or PIN to anyone.  Ensure to have the card in front of you while doing any transaction.

• When using an ATM ensure to inspect the ATM for any foreign objects or devices. Guard your PIN from fraudster “shoulder surfing” and do not accept assistance from anyone.

• Regularly check your card spending through mobile app (KFH online) or via KFH website www.kfh.com

• In case your card got lost, or you face any matter related to card usage, immediately contact KFH call center service “Allo Baitak” +965 1803333.

• It is always recommended to pay in the local currency of the country you are visiting.  Paying in Kuwaiti Dinar abroad will result in higher exchange rate commission.

• Keep your receipts.  When back home, check them carefully against your monthly statement. 

After returning from travel

• Change the PIN code regularly through any KFH ATM.

• Check all your card statements, in case of any discrepancies or suspicious transactions contact our call center immediately on 1803333.