1. What is Baitak Rewards Program?

Baitak Rewards Program is a Kuwait Finance House Loyalty Program that rewards you for using your KFH cards.

 

2. How can I register in Baitak Rewards?

All eligible cardholders will be registered automatically to Baitak Rewards. For new cards the customer needs to register on the App and accept the Terms & Conditions of the program.

 

3. Which cards are eligible to be enrolled in Baitak Rewards?

The following cards are eligible to be enrolled in Baitak Rewards:

-  Visa Infinite Metal Black

-  Visa Infinite Metal Silver

-  Visa Infinite Metal Veneer

-  Al- Tayseer Diamond 

-  Al-Tayseer Platinum Premium

-  Visa Diamond

-  Visa Platinum

-  Master Card Platinum

-  Visa Platinum Select

-  Al- Tayseer Platinum Standard

-  Al-Tayseer Gold

-  Al-Tayseer Classic

-  Visa Classic

-  Visa Gold

-  Hesabi Prepaid Card

-  Master Card Gold

-  Master Card Classic

 

4. What is a Card Tier?

Card tiers indicate the exclusive benefits and privileges you get, where you can earn Baitak Points and how you can redeem them. Card tiers are based on your eligible KFH card type.

 

5. Which cards are eligible to be enrolled in Baitak Rewards?

The following cards are eligible to be enrolled in Baitak Rewards:

 

-  Tier Black Cards:

      - Visa Infinite Metal Black
      - Visa Infinite Metal Silver
      - Visa Infinite Veneer

 

-  Tier Silver Cards:

      - Al- Tayseer Diamond 
      - Al-Tayseer Platinum Premium
      - Visa Diamond
      - Visa Platinum
      - Master Card Platinum

      - Master Card Platinum

       - Hesabi Prepaid Card

 

-  Tier Green Cards:

      - Al- Tayseer Platinum Standard
      - Al-Tayseer Gold
      - Al-Tayseer Classic
      - Visa Classic
      - Visa Gold
      - Master Card Gold
      - Master Card Classic

 

6. Are Prepaid included in the program?

Yes, the participating of prepaid cards is limited to Hesabi Prepaid Card.

 

7. How can I activate my account?

You can activate your account by logging in to Baitak Rewards Mobile App or Website after accepting the program terms and conditions.

 

8. How can I earn Baitak Points?

Tier Black and Silver cards can earn Baitak Points on all domestic and international retail spends (POS, contactless, e-commerce, etc).

 

Tier Green cards can earn Baitak points on POS transactions from the participating partners only.

 

9. When will I earn Baitak Points?

Baitak Points will be credited to your account after 24 hours from the credit card and Hesabi prepaid card transaction.

 

10. How Can I login to my account?

You can login to your account by logging in to KFH Mobile App or website then accessing Baitak Rewards.

 

11. Are there any fees associated with Baitak Rewards?

No, Baitak Rewards does not charge any fees on members.

 

12. What are Baitak Points?

Baitak Points are the points that members can collect by eligible transactions and redeem through various options.

 

13. Do Baitak Points expire?

Yes, your Baitak Points are valid for a period of 24 Months from the date you earn them. Baitak Points expires on the last day of the month.

 

14. Can I transfer my Baitak Points to a family member or a friend?

-  Yes, Baitak Points are transferable between Baitak Rewards members.
-  Only Members holding tier Black & Silver cards are eligible to transfer points.
-  The minimum amount of Baitak Points to transfer is 1,000 Points.

 

15. What is the minimum amount to spend to earn Baitak Points?

The minimum amount to spend to earn Baitak Points is 1 KD.

 

16. Can I earn fraction of Baitak Points?

Yes, Baitak Points can’t be earned by fraction on 1st decimal. For example: 1.2 KD gives you 12 Baitak Points. Rounded number is applied for fraction of 2 decimals, for example 1.25KD gives you 12 Baitak Points and not 12.5 Points.

 

17. Can I Purchase Baitak Points?

No, Baitak Points can only be earned through eligible purchase transactions with an eligible KFH Card.

 

18. How can I claim my missing Baitak Points?

Any member can claim for missing Baitak Points through Kuwait Finance House Rewards Mobile App or Website or through KFH Call Center.

 

19. How can I redeem my Baitak Points?

Baitak Points can be redeemed through e-vouchers issued from Baitak Rewards Mobile Application / Website and redeemed at the participating partner.

 

20. What Can I redeem my Baitak Points for?

Depending on your card Tier, Baitak Points can be redeemed for the following options:

- All Members:

      - Payment eVoucher at any participating partner.
      - Online shopping.

           

- Members Holding Tier Black or Silver Cards:

      - Transfer Baitak Points to another member.

 

21. How can I redeem my Baitak Rewards voucher in Oula Petrol Stations?

You can recharge your Oula Card with Baitak Rewards Voucher and use in Oula Petrol Station for Fuel Service and Car Wash. You can Download Oula App to generate an Oula Card.

      1- Create E-Voucher under redemption section in Baitak Rewards with your points.
      2- Download Oula App and select Recharge Oula Card from menu.
      3- Select KFH Voucher from  Drop Down menu and enter KFH Voucher Code.
      4- Use QR Code to Pay in Oula Station.

 

22. Can I redeem my Baitak Points immediatel?

Yes, you can redeem your Baitak Points whenever you wish to after activating your account.

 

23. What happens to my Baitak Points if I cancel my only eligible KFH Card?

If you wish to cancel your only eligible KFH Card you will lose all your accumulated Baitak Points.

 

24. What will happen if I lose e-voucher?

If you lose your printed e-voucher, you can always find it in your account at Baitak Rewards mobile app or website.

 

25. Can I see my used and not used e-vouchers?

Yes, after using any e-voucher it will be labeled as used and it will not be accessible. Users will see both used and not used e-vouchers.

 

26. In case the transaction is cancelled, what will happen to the points that were earned from this transaction?

After canceling a transaction, you will lose the accumulated points from it.

 

27. Can I earn points from cash withdrawal?

No, members cannot earn points from cash withdrawal operations.