Kuwait Finance House (KFH) Chief Retail Banking Officer Mohammed Al-Fozan said that KFH will complete to support distinguished employees who offer valuable contributions in the service field, which improves level of service. He added that KFH is keen to encourage its employees to continue making such contributions, since this allows KFH to cement its status among its competitors.
He went on to say during the honoring of distinguished Call Center employees during Q3, that KFH relies on the Call Center during the coming period in applying one of the main pillars of the new strategy that focuses on developing customer service. He also stressed the importance of raising the awareness of clients regarding other KFH e-channels, in order to take full advantage of such channels.
Meanwhile, Call Center Department Manager Meshaal Al-Obaid applauded KFH’s management for supporting the department through upgrading its electronic infrastructure; thus allowing the department to offer numerous innovative products in the local market in collaboration with other sectors. He mentioned that the department is keen to thank its employees for their efforts in serving KFH clients, in order to encourage them to perform better. He explained that clients can activate their banking cards through KFH website tamweel online, which allows clients to take advantage of new e-services 24 hours a day.
Moreover, he highlighted the importance of offering all forms of services to clients through e-channels, in order to save time and effort. He revealed that tamweel online services for companies have been launched recently, which cements KFH’s leading status in that field.