The Human Resources Department Manager at Kuwait Finance House (KFH) Mohammed Al-Jallal stated that KFH continued throughout the year to train, develop, and improve the performance of employees, where the bank trained 1070 employees using 244 training programs in 2010 that covered various banking and technology skills, since KFH believes that human resources are the main drive force that leads to success. He added that during 2010, over 600 employees benefitted from e-learning through 154 programs, in addition to others who benefitted from English language programs after it was approved as a development program. He stressed that KFH caused a paradigm shift in the training process by applying advanced technology that allowed employees to take advantage of international training programs, in addition to saving training expenses.
Moreover, Al-Jallal asserted that training is a top priority at KFH, despite the negative impact of the economic crisis. He further explained that training gained momentum, since training builds trust in such exceptional circumstances. He revealed that the bank managed in the past two years to train and develop internal trainers in Shariah and banking fields. He noted that the training programs this year focused on client service, risk management, the development of managers, smart management, and development of languages, Shariah programs, products, and professional certificates, in addition to e-learning. He explained that KFH relies on several criteria in assessing training requirements, such as direct communication between managers and employees, the results of the annual appraisal, work requirements, any new administrative decisions, products, or new systems launched by the bank to its clients; in addition to the instructions issued by the Central Bank of Kuwait.
Furthermore, Al-Jallal went on to say regarding that matter that KFH cooperates with the restructuring of labor program and the government in supporting its training programs, while sending KFH employees overseas to receive training at major international financing institutions. He mentioned that KFH’s leadership in the Islamic banking industry and its international expansion policy, force the bank to boost training programs, in order to be able to meet such requirements.